Privacy Policy
Last Updated: 06/07/2025
At Little Bear Silver Creations, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a purchase, or interact with our services.
1. Information We Collect
We collect the following types of personal data:
Personal Information: When you make a purchase, create an account, or contact us, we may collect your name, email address, phone number, billing and shipping address, payment details, and other necessary details to process your order.
Website Usage Data: We collect information about how you interact with our website, such as your IP address, browser type, device information, pages visited, and actions taken on our site.
Cookies and Tracking Technologies: We use cookies to improve your experience on our website. These may include essential cookies for site functionality, performance cookies for analytics, and marketing cookies for personalised advertising. You can manage cookie preferences in your browser settings.
2. How We Use Your Data
We use your personal data for the following purposes:
To Process Orders: To fulfil your orders, process payments, and manage deliveries.
Customer Support: To respond to your queries, handle returns, exchanges, and provide customer service.
Marketing: With your consent, we may send you promotional emails, special offers, and updates about our products and services.
Website Improvement: To analyse website usage and improve the user experience on our site.
3. Sharing Your Data
We may share your personal information with the following parties:
Payment Providers: To securely process payments and verify transactions.
Delivery Partners: To arrange for shipping and delivery of your orders.
Third-Party Service Providers: We may share data with trusted partners who help us with marketing, website analytics, and customer service, but only to the extent necessary to fulfil these services.
We will never sell or rent your personal data to third parties.
4. Data Security
We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We use encryption and secure servers to safeguard sensitive information such as payment details.
5. Your Rights
Under UK data protection laws, you have the following rights regarding your personal data:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: If you believe your data is inaccurate or incomplete, you can ask us to correct it.
Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
Right to Object: You can object to the processing of your data for direct marketing purposes or for legitimate interests.
Right to Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at info@littlebearsilvercreations.co.uk.
6. Retention of Data
We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including compliance with legal obligations, resolving disputes, and enforcing our agreements.
7. International Transfers
We may transfer your data to countries outside the UK for processing by our third-party service providers. If your data is transferred internationally, we will ensure it is protected with appropriate safeguards in place.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be posted on this page with an updated "Last Updated" date.
9. Contact Us
If you have any questions or concerns about how we process your personal data or if you wish to exercise any of your rights, please contact us at:
Little Bear Silver Creations
Email: info@littlebearsilvercreations.co.uk